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"SPAM And The Art Of Marketing Maintenance..."

By: Roger J. Burke

Article Word Count: 1059 words  [Comments (0)]
Total Views: 40 Views




Here is my latest article. It may be freely used in ezines, on

websites or in e-books, as long as the Resource Box is left

intact.



I would appreciate notification of where it was used, and if

possible, a copy of the ezine or newsletter that it was used in.

Please send notification mailto:webmaster@online-wealth.com



--------------------------



I detest SPAM, but there's an awful lot of it going around the

Net, as you know. Co-incidentally, there's an awful lot of

another-four-letter-word-that-starts-with-S going around with it

(just so there's no mis-understandings, I'm talking about porn)!



If you don't know what SPAM is, most Netizens would maybe say

"any unsolicited commercial email". Others, more strident, would

say "any email I didn't want", which sort of begs the question,

doesn't it?



Now, it (almost) goes with saying that unsolicited, bulk,

commercial email is - to put it delicately - a pain in the

posterior. We've all been getting a lot of it already through

our regular, bricks-and-mortar mailbox for years, so why should

we have to put up with it over the Net?



Well, the short answer is, of course, we don't! What do you do

now with the SPAM in your real mail-box? So...do likewise with

the electronic variety and leave it at that: problem gone.



Not "solved" of course, just gone - until next time. And, that

gets pretty tedious and annoying, right? Right...



Enter the anti-SPAM legislators.



And, quite properly too. However, granted that there should be,

and must be, some form of penalties applied to repeated

offenders (offline and online), still I think we have to be

careful - to use a fractured phrase - not to crack the egg that

the golden goose laid!



Picture this: You operate a successful bakery and are doing

alright. You don't have a website yet, your profits are good and

you're holding your own against the competition in town. There

you are, busily getting the next batch of muffins into the oven

and this guy walks into your store. Happily, you put down baking

tray, take off your baker's hat, and turn to what you think is

the next customer.



Only, he isn't.



Instead, after politely introducing himself and establishing his

credentials as the new kid on the block from the Better Baking

Soda Company, he then calmly tells you that he can improve your

profits by 25% if you use his fantastic new baking soda.



Are you going to start throwing week-old muffins at him, for

having the audacity to interrupt your work? Or, knowing what

your costs are, vis-a-vis the whole baking process, are you

going to stop and think for a bit - and then start throwing the

muffins, but only maybe? ;-) On the other hand, maybe your

business isn't doing too well, or you want to do better. Instead

of throwing those muffins, maybe you should think about how you

can make them last longer?



That's a very simple scenario, but one that is repeated

thousands of time, every day, in all forms of business. Indeed,

it's how many businesses must operate, being those types that

sell only to other businesses. And, one of the most important

tools of business is marketing, its proper operation and its

effective maintenance.



With apologies to Robert Pirsig, I have slavishly copied the

style of his very famous book - "Zen and the Art of Motorcycle

Maintenance" - into the title of this article. That, of course,

is where any further comparison stops.



I do, however, have a good reason for concocting my title.



I recall that Mr Pirsig's book explored themes for an

improvement in self (in particular) and society (by inference),

and one of those themes was QUALITY. Applied to every aspect of

our existence, the quality of what we do can have a profound

effect, from highly positive to lowly negative. Whatever we say

and do, write and send, can have those effects, obviously.



So, maybe it's not so much the quantity of SPAM that we all get

that is the problem (although, there are limits, right!). Maybe,

we should be concerned more with the quality - in the broadest

sense - of the message? In particular, I'm thinking of messages

that are relevant, appropriate, targeted and - dare I say it -

even helpful!



However, the SPAM we all love to hate - shot-gun style, bulk

commercial email, splattering all through the system - would

obviously rate very low in the quality stakes, for most people

(although, just quietly, I understand there is a secret network

of SPAMmers who simply delight in sending each other into lowly

orbit every day?), but business-to-business email must surely

have its proper place. And, that would include all businesses,

of course, not just Blue Chip and Silicon Valley...



Which, very soon (if not already), will begin to trouble the

strident anti-spammers even more: as more and more people set up

their own online e-businesses all over the world, there may come

a time when there are more businesses online than there are mere

consumers.



Hmmm...now, there's a thought! ;-(o)



You are no doubt aware that many agencies - government and

private - continue to grapple with the SPAM genie, but

ultimately it is, I think, impossible to "get it back in the

bottle".



In that regard, I have read a number of articles - and have even

received an unsolicited email about "permission marketing"! I

have responded to some but, try as I might, none have returned

with an unequivocal, "dyed-in-the-wool",

"shake-it-till-it-breaks" definition for permission marketing. I

suspect it will be a while before I do.



But, I would be eternally grateful to anybody who can supply it!



Somebody once said, "Nothing happens until somebody sells

something." Well...fatuous as that may sound, we are all trying

to "sell" something to somebody. Right?



By all means protect the consumer to a reasonable and effective

degree, with appropriate legislation and penalties. But, it

would be shooting ourselves in the foot (or worse) to burden

e-business with self-destructive restrictions and penalties.

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