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How to write direct mail that really, really works

By: Julia Hyde

Article Word Count: 1198 words  [Comments (0)]
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How to write direct mail that really, really works









So, you have something you want to sell. It may be a product, a




service, or a cause. It could be a membership, a subscription,




or a motor car. It might be paper, health products or the idea




that the humane society or the Alzheimer’s association is worth




giving money to. It could be computer equipment, hand-sewn dolls




clothes or garden gnomes.









Whatever it is you are selling, you need to let the right people




know you’re selling it. And one of the most effective ways of




doing that is through direct mail.









Direct mail works best if you know the type of person who buys




your product or service. For instance, if you sell to building




contractors or pet owners you can get a targeted, personal




message to them quickly.









What’s more, computers make it possible for small businesses to




produce professional looking mailings at a very attractive




price. They make it possible to select names from mailing lists




by demographic classification, frequency of purchase or by




amount of purchase. Computers allow every letter in a mailing to




include the name of the addressee, not just the salutation but




several times throughout the body of the letter.









Here’s some tips that will help you make your campaign more




effective…









Always include a letter in your mailing









This may sound obvious but many mailings only contain a




brochure. This is a mistake. There’s a saying “Brochures are




sent by companies, letters are sent by people.” You need a




letter because a letter is personal. And because letters




persuade people to buy.









Get your letterhead right









What paper, layout and design you use are very important. I




recommend you steer clear of official company letterhead and




design something more appropriate to your message. If you want




people to telephone, make your phone number stand out. If you




want them to visit your web site, do the same. Your address is




less important because even if you want people to reply by mail




they’ll expect a reply paid envelope. Don’t put fax and




telephone together – it’s confusing for people. Avoid using




telephone numbers using letters such as, 1-800-OUR SHOP. If you




absolutely must use this type of number make sure you place the




numeric number close by.









Write long letters









Most people don’t want to write long letters, they worry they’ll




sound rambling, or they think long letters don’t sell. But a




long letter serves a purpose. If your prospect is going to buy




your product, or contribute to your cause, he needs a lot of




information. A short letter can’t hope to give him enough




information to consider making a purchase.









A good rule to follow is: Keep selling until you run out of




selling points. By the end of your letter your prospect should




have more than enough information to make a decision.









Write a friendly greeting









When possible address your prospect by his name, as this will




increase your response rate. If you don’t have an individual




name, you’ll have to use a title such as Dear Business Manager,




or Dear Creative Director. Don’t address a householder as, “Dear




Householder,” Instead use, “Dear Animal Lover,” or “Dear




Mercedes Owner.









Use an attention-grabbing headline









Make sure your headline is at the top of the letter. Use it to




highlight the main benefit. Make sure it’s easy to understand




and tells your reader why he should read your letter. Avoid




headlines that try to be clever, or funny. They rarely work.









Ask for what you want









Don’t be slow in asking for the sale. If you want the reader to




buy your garden gnomes, tell him so, near the beginning. If you




let him get half way down the page before telling him what you




want, your letter will end up in the trash.









Write from me to you









Make your letter personal. Have one customer in mind while your




writing it and address him as if he were sitting right beside




you. Use the word “you” frequently. Instead of saying, Our




lingerie is sexy” say, “You’ll look sexy in our lingerie.”




Change, “Our blankets are warm and comfortable,” to: “You’ll be




warm and comfortable in one of our blankets.”









Get your reader to act NOW









By the end of your letter, the reader should have all the




benefits of your product or service, and have become more and




more interested. Now you need to get him to act. Tell him




clearly and simply what you want him to do: telephone, fill in




the reply card, send money, visit your web site or get a




representative to call.









Finish with a PS









Make sure your PS sounds like something you “just remembered to




say. By, try not to start your PS with the word “Remember” as it




shows what you’re about to say contains nothing new. Instead,




use the PS to highlight a benefit not already included in your




letter.




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