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How To Get Help From EbayÂ’s Safeharbor Team.By: Kirsten HawkinsArticle Word Count: 587 words [Comments (0)] Total Views: 65 Views |
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Non-paying Buyers. This is the most common rule buyers break -- it's all too easy for them to just change their minds and try to get out of the auction. eBay, however, regard every auction as a contract. They will punish the buyer for you if they don't go through with their end of the deal, by giving them a ‘strikeÂ’ against their account. A buyer who doesnÂ’t consistently doesnÂ’t pay for items they win will probably get banned. To report a non-paying buyer, you need to file an ‘Unpaid ItemÂ’ dispute, which you can do here: http://feedback.ebay.com/ws/eBayISAPI.dll?CreateDispute. All you need is the item number. Once you do this, eBay will send the buyer a reminder that they must pay for the item they won, wait a while, and then take action against them. You must wait 7 days before you can file a dispute. This isn't that helpful to you, of course, since in most cases you still won't get paid for the item or have anyone to post it to: it is a rare buyer who responds to eBay's threats and pays up just to avoid a little warning from eBay. You will, however, at least get a refund of your final value fee and be able to relist the item for free – and you can send a second chance offer to someone else if you want. Auction Interference. If someone ends up with a grudge against you, then you might find that they start emailing your bidders and telling them that youÂ’re a scammer, they should cancel they bid, they shouldnÂ’t deal with you, and so on. You might even find that you have unscrupulous competitors who will try this tactic to get buyers to bid on their auctions instead! SafeHarbor will investigate this for you – the procedure to report it is to click ‘HelpÂ’ on the toolbar, then ‘Contact usÂ’ from the menu. This can be a bit of a maze: you need to choose ‘Report problems with other eBay membersÂ’, then ‘Problems with buyersÂ’, then finally ‘User is emailing buyers to warn them about seller or itemÂ’. This will then let you send SafeHarbor an email. Feedback Extortion. You might find that someone tries to intimidate you into giving them something using the threat of negative feedback – in its crudest form, this could be as simple as “Pay me $20 or IÂ’ll leave you a negative commentÂâ€. To report this to SafeHarbor, you should also use ‘Contact UsÂ’, making sure you attach all the emails you have that prove the extortion happened. You know, if itÂ’s not one thing, itÂ’s another. Maybe youÂ’re not be having all that many problems with the buyers you do get, but you seem to be having a problem with items that just donÂ’t sell. Never fear: the next email will give you some hints on what could be going wrong.
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