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Help for Victims

By: Jim Daniels

Article Word Count: 589 words  [Comments (0)]
Total Views: 78 Views




Now lets move on to help some spam victims. If you're doing

business online, there is a good chance that one day you will be

accused of spamming, even if you are not a spammer. The

anonymity of the Internet promotes the attitude of accuse first

and get the facts later. (I know this all too well after my

recent experience.)



Anyway, when it happens to you, you'll need some letters to send

out to both the spam victims and the company responsible for the

spam. Here are the two you should save for future reference...



Letter to spam recipients:



Thank you for contacting us. Here are the details of this

unfortunate situation.



The spam you received originated from the domain

. Rest assured you have NOT been added to

any email lists at our site. We do NOT use nor do we condone the

use of unsolicited bulk email and we too, are innocent

bystanders in this situation.



We are in no way affiliated with the offending website and along

with your address, our addresses were on their spam list. Any

further actions you wish to take should be directed to them.

More details on our policies and this incident are available at

the following URL:







And here's a letter you can use as a model when you need to

contact the party responsible for your grief...



Dear Offending Website Owner Name, CC to:legal@yourdomain.com



I have copied the headers of an email message sent by your user,

which confirms email activity on . This email has

resulted in numerous complains to our email addresses. Please

take the following actions immediately:



a) explain of how this incident took place and why b) take

measures to insure that this NEVER happens again c) notify each

address on your list that our domain was not responsible and was

an innocent bystander in this unfortunate situation



Please reply to this email message before the close of business

on or we will be forced to pursue further

action. We will also expect a full letter of explanation mailed

or faxed to our offices.



Thank you for your cooperation.







And closing today's column, here are a few additional tips to

help you avoid trouble with unsolicited email...



- If you have an opt-in list, keep EVERY opt-in request you ever

receive. I keep opt-in requests dating back years. On several

occasions I have been able to provide proof of signup to someone

who forgot they joined and accused me of sending unsolicited

email. These email "receipts" also come in handy with ISPs and

web hosts.



- Keep your email addresses from being harvested at your website

by using a tool that encodes your email addresses. It's a great

way to cut down on spam and avoid situations like the one I ran

into! See the following URL for a free encoding service:

www.siteup.com/encoder.html



- At your site, state your policy on unsolicited email very

clearly. It's also a good idea to post reports of any incidents

at the same area of your site. See

http://www.bizweb2000.com/privacy.htm for an example of how you

can set this up.



Well, this closes a rare, not-so-fun chapter in online

marketing. Hopefully today's tip will help you avoid trouble or

save you a bit of time if and when trouble does arrive.

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