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1. Everyone talks in code!By: Graham Harris

How often have you left a meeting with a customer or your boss telling yourself he likes my ideas.


2. The Dissatisfied CustomerBy: Segarin Monk

We, as small business people, naturally dislike complaints from our clients and customers.


3. E-Business’s Best Friend: eCRMBy: Cameron Brown

From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can’t answer that question, chances are you’re also in the dark about the following questions.


4. Dealing with People - Words to AvoidBy: Alan Fairweather

You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff.


5. How to Provide Instant Customer ServiceBy: Graham Jones

Customer service is an essential component of any business.


6. 8 Critical Steps to Establish a Customer Service CultureBy: Anthony Mullins

“Every company’s greatest assets are its customers, because without customers there is no company,” --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets.


7. Restaurant Owners – How Important are People Skills?By: Kelvyn Peters

You are serving great food.


8. Customer Service Is More Than Just Being Nice To PeopleBy: Jo Ann Kirby

Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile.


9. When the Customer Demands: "Give a Discount or Lose the Order"By: John Di Frances

Periodically every sales person encounters the customer who refuses to buy unless they receive a discount.


10. How To Use Your Current CustomersBy: Brian Williams

Jay instructed a customer of his to offer a rare coin collection to new customers for just $19.


11. What Exactly is Customer Relationship Management?By: Ian Miller

The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business.


12. What Do Your Clients REALLY Think of You?By: Laurie Hayes

*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test …What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! … Mud Bogging!!!!That is how I spent my morning.


13. Mastering Challenging Service SituationsBy: Anthony Mullins

During the course of everyday business, many of you encounter unsatisfied customers.


14. The Importance of Good Customer ServiceBy: Rebecca White

Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business.


15. Making the Connection: Customer Relationships That Build Your BusinessBy: Kathy Gulrich

Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have.


16. Customer Service ConsultantsBy: Stephanie Hetu

When all else fails in your company to meet the needs of your customer consider a customer service consultant.


17. Quality vs. QuantityBy: Jenny Kerwin

There is a battle in Call Centers.


18. Provide Exceptional Value - Grow Your BusinessBy: Steve Brunkhorst

The primary objective of a business is to get and keep customers.


19. At the Carwash; The Customer really is always RightBy: Lance Winslow

You have no doubt heard the saying that the customer is always right.


20. Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?By: Philip Lye

In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'.


21. It Is All About Customer Service!By: Matthew Keegan

In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority.


22. Setting Up a Customer of the Week Program for a Mobile Car WashBy: Lance Winslow

In a mobile detail or mobile car wash business you are on a first name basis with your customers.


23. Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their TrustBy: Julia Hyde

Remember trading stamps? If you’re over 40, chances are you will.


24. Five Tips to Calm Cranky CustomersBy: Dina Beach Lynch

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25. How To Kick Your Customer Service Up A Notch!By: Rosanne Dausilio

Welcome to the inaugural issue of Human Tech Tips -- Tip #1.


26. How To Keep Your Customers Coming Back -- Understanding Customer RetentionBy: Tanya Beaudoin

Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back.


27. Outsource Your Intranet? It Makes More Sense Than You May Think.By: Intranet Guy

Until recently, if a company wanted to implement an intranet, they first had to install an internal network.


28. Four Sure-Fire Ways to Keep Your Customers HappyBy: Allyn

How much value do you place on your customers? Let's face it.


29. RETAIL GREETERS: Sales Builders or Customer Turnoff?By: John Di Frances

Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today.


30. The Added Value - Is YOU!By: Virden Thornton

If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre’d greeted you by name, remembered which was your favorite table, stopped by later to inquire about your needs and satisfaction, the waiters and waitresses bent over backwards to make your dinner a pleasurable experience and always treated you as if you were their most important patron--would you be willing to pay a little more than other restaurants charged?Many of us will pay a more to obtain better treatment.

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